I’m thinking of getting a new phone, but since the present one is still working well, I may re-purpose it. Catch? It’s still “locked” to Telstra, and if it is re-used, it won’t be on the Telstra network. It’s been nearly a year since it qualified for free unlocking, so not a problem, do I hear? Just get the “Network Unlock Code” from Telstra and enter the code when the phone asks for it (after the new network’s SIM is inserted).
Ahh….getting something from Telstra? Since when was that meant to be easy. Nothing on the Telstra web-site set out the process for this, but on digging more deeply, it seemed that I had to ring Telstra. This I did, to be met by a series of recordings suggesting that I ought to resolve my “problem” via the app or website – perhaps by using the “chat” function (on the website). Circular? Of course. Nevertheless, I did attempt the chat function. But in Telstra’s case, this just gives automated responses, not the “live chat” with a real person that I’ve encountered occasionally elsewhere, which hasn’t been too bad. And what did these automated responses say? Yes, “ring Telstra”. So I persisted and, this time ignoring the suggestions that there were better ways of resolving the issue than by hanging on, I got to speak to a real live person.
Well, she was helpful, but there’s always a “but”. The “Unblock Code” has to come from the phone’s manufacturer! The process is that Telstra has to request it (which she did), then I have to wait till it turns up – in 7 to 10 days time! So — still waiting.














