Following a recent development in my arrangements for health cover, it was appropriate to change our long-standing Medibank Private policy so as to delete my coverage, leaving only S to be covered.
It took a while, but I managed to achieve this face-to-face at the Medibank office at Chadstone. All, that is, except for the aspect dealing with the government rebate on health insurance premiums. Subsequently, following a phone call, the necessary form was emailed to me (not sure why this wasn’t given to me when I had called in), which stated that it could be filled in on line. But the catch? You have to be registered for on line access. Well, I already had on line access BUT apparently following my deletion from the policy, I was no longer eligible for access!. Obvious solution – register S for on line access. BUT the policy is apparently still in my name (I had said I’d still be paying the accounts), so there’s no policy in her name!
I felt trapped by the system! I ended up taking the paper form back to Medibank at Chadstone. Even then, after looking at the screen for a few minutes the polite lady asked me to “leave it with her” (and she was picking up the phone as I left). So, I’m still waiting to hear what the revised premium might be.
In the meantime, when this is combined with Medibank’s recent results announcement, I’m left with a niggling thought that there might be a few issues at Medibank. In a subsequent casual conversation, someone told me that it was reputed that Medibank does indeed still have “issues” with their SAP software……Meanwhile, over at NIB, things seem a lot better.