We’re planning to have a few days interstate later this year, so after comparing airfares and the like, I went to the Tigerair site to make an airfare booking. The site was a little unresponsive once or twice during the process but at the last step, it seemed not to complete the booking. So, I did it all over again!! Then it dawned on me – I’d duplicated the booking.
Oh no, in hindsight it was all my fault. True, the site hadn’t confirmed the booking quite in the manner I had been anticipating, but nevertheless, had I looked at what it more closely, it would have been clear that the booking had been made.
What to do? With not a lot of confidence, I called the phone number listed on the website. After listening to a recorded speel dealing with all manner of issues, I got through to an operator (obviously off-shore) after just a few minutes (more quickly than I was anticipating!).
And although it was fairly tedious giving every detail of both bookings, I was told that, yes, I did have a “duplicate booking”. They’d been made 9 minutes apart, and, to my great relief, because they’d been made directly on the Tigerair website, Tiger would cancel the 2nd one and refund the money! It might take between 2 to 4 weeks for the money to turn up, but they’d do it! (see Update below).
A great sigh of relief on my part. The world of on-line bookings isn’t quite as fraught as I thought it might be. I wonder if things like this are not unusual, so perhaps it’s good customer relations to allow a little flexibility in such situations.
UPDATE: The refund was credited to my account by close of business on the next business day. Much better than I dared to hope!