Refunds

It’s taken a while, but we finally received a refund of the airfares we paid for the trip to the US we planned to take last year.   This was the biggest single cost that we’d incurred, and we had been informed when we paid that it was “non-refundable” (although it could be amended).

So we’re very glad to see the money, and grateful to the travel agent for persisting.   What’s more, we got back every dollar that we’d paid.   However, with some of the other refunds, our refunds were a little less than what we’d paid, and we didn’t see any details of how they’d been calculated.       Perhaps in the overall scheme of things, the amounts were relatively small, and so if there were some incidental charges by the providers or the travel agent, we should be accepting of these.

At least, that’s the attitude we’re taking.  But deep down I think it would be better to have a more transparent process.  Of course, the problem for providers with this is that if people have more information, they’ll be more likely to query it.  Didn’t someone once say, “when ignorance is bliss, ’tis folly to be wise”?