We became aware through the news media that our 3+ year old Mazda was subject to a recall. That was in July. The issue seems to be with one of the airbags. Given the number of vehicles having an issue with these airbags, it seems that it took some time for the recall program to get moving and that it had been under way for a while before we became aware of it.
As it happens we received a letter from Mazda confirming the recall, dated 24 August. True, we didn’t ring the dealer immediately. But then we received a letter dated 1 September, noting that we hadn’t responded, and suggesting that the replacement should be done urgently! Given that this issue has been around for some time, this seemed a bit odd. Do I detect a bit of pressure from the authorities?
But I rang the dealer anyway. Ah yes, they said, but there’s a minor problem – we’ve run out of the replacement part! Provide us with your details, and we’ll ring you when more supplies arrive. So the end of the saga is yet to occur in our case.
And in the meantime, a 3rd letter has arrived from Mazda! Amazing!
I don’t underestimate the issues that are no doubt involved with such a massive recall. It does raise the issue, however, whether it’s desirable that the supply of a component should be so concentrated. This is said to be the largest recall in history, and the ACCC release (link above) states that 2.3 million vehicles in Australia alone have become subject to the recall. Is there a need to ensure that there’s a greater diversity up the supply line? And how might this be achieved in our trans-national world?